This website, www.livelifemove.com, is operated by goRide Limited), trading as LiveLife Move ("we", "us", "our"). Our contact details are:

• Address: 56 Stanley Crescent, Nelson 7010, New Zealand
• Phone: 021 025 15576
• Email: hello@livelifemove.com

Our website runs on WordPress and WooCommerce, which allows us to sell products directly to you.

These Terms and Conditions apply to everyone who uses our website and to every purchase you make from us. By using the website, or by ticking the acceptance box at checkout, you agree to be bound by them. If you do not agree, please do not use the website or place an order.

By agreeing, you confirm that you are at least 18 years old and have legal capacity to enter into a contract. If you pay by card, you confirm that the card was issued in your name and that you will pay the card issuer for all charges incurred through your online purchase.

You can find these terms at any time via the link at the bottom of every page.

We may update these terms from time to time by posting the new version on our website. The version in place when you place your order is the one that applies to that order. Please check this page periodically, as continuing to use the website after changes are posted means you accept them.

LiveLife Move sells movement clothing and related products. We make every reasonable effort to describe and display our products accurately, but the screen you use to view the website may affect how colours, textures and details appear. We cannot guarantee that what you see on your screen matches the product exactly.

If a product does not look the way you expected, you can return it under our 30 day returns policy (see returns section).

• All prices are in New Zealand dollars (NZD) and include 15% GST. Australian customers are able to pay in Australian dollars. 
• We accept the following payment methods, Visa and debit cards (processed by Stripe), Afterpay, Apple Pay and Google Pay.
• If you use Afterpay, your payment is also subject to Afterpay's own terms and conditions.

Pricing errors. We make every reasonable effort to display accurate prices. If a price is shown incorrectly, we may cancel any order placed at that price. If we cancel an order, we will refund anything you have already paid to your original payment method.

Out-of-stock items. We work hard to keep stock levels up to date, but occasionally another customer buys the same item at the same time, or the website shows incorrect availability. If that happens, we will notify you within one business day that we cannot deliver in the usual timeframe. If we cannot reorder the item, we will refund you immediately to your original payment method. If we can reorder it, we will tell you the new delivery timeframe and you can choose to wait or take a full refund.

Cancelling your order. You can cancel your order as long as we have not  started processing it. To cancel, email hello@livelifemove.com as soon as possible with your order number.

• We ship from Nelson, New Zealand. Where possible, we send your order within 1-2 days of placing your order. NZ customers should  expect your order to arrive within 3-5 working days of ordering. Australian customers a little longer 6-9 working days.
• We use a range of carriers, chosen by item and delivery location. We have simple shipping pricing. $8.00 to a New Zealand address and $12.00 to an Australian address.
• You are responsible for giving us accurate and complete delivery details, including a business name if you are shipping to a work address. We are not responsible for orders that go undelivered because of incorrect details you provided.

Delivery instructions. If you have specific delivery instructions, add them in the notes on the checkout page, under the "Ship to a different address" column. For other needs, call us on 021 025 15576 or email hello@livelifemove.com.

Tracking your order. We email you a tracking number when your order ships. If you have any concerns, contact us and we will help track it.

Lost, delayed or damaged parcels. Loss or damage in transit is rare, but if it happens, please keep the item and its packaging and email hello@livelifemove.com to let us know. If your order has not arrived within the stated timeframe, we want to hear about that too, and we will help you through the process.

Australia. We deliver to Australian addresses. If customs duties, import taxes or border fees apply, the Australian customer pays them.

Change of mind (30 days). You can return unused items within 30 days of receiving them, as long as they are in their original condition.

Free exchange. Each order includes one free exchange for a different size or style. If the new item costs more, you pay the difference.

Returns (refunds). If you return an item for a refund because you changed your mind, a returns fee applies to cover shipping and processing of the return. $10.00 NZ customers and $15.00 Australian customers. If the customer chooses to independently return the item no refund fee will apply. Refunds go back to your original payment method.

Sale items. Sale items can be exchanged within the same 30 day period, but the customer pays the return shipping. If you exchange a sale item for a non-sale item, you pay the price difference.

Faulty products. If a product is faulty, we will refund it or replace it, at your choice. We cover the cost of returning faulty goods.

How to return. Please use the following links for details of our easy exchange and returns process. New Zealand exchanges and returns. or Australian exchanges and returns. 

Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those rights cannot lawfully be limited or excluded. If you are an Australian customer, nothing in these terms limits your rights under the Australian Consumer Law.

The information on this website is provided in good faith and with reasonable care, for general information only. Errors or omissions may occur. Subject to section 9, we are not liable for loss or damage arising from information, opinions or advice on this website.

You are responsible for how you use the website. We do not guarantee that the website or any downloadable material is free from viruses or other harmful components, so please use your own protection.

Our website may link to third-party sites that we think complement our products. We are not responsible for the content, products or services of those sites. Please review their policies before using them.

We collect and use your personal information only for running our website and fulfiling your orders. See the details set out in our Privacy Policy . We are committed to giving you a safe and secure experience when you shop with us.

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction over any dispute.

Questions about these terms? Contact us at hello@livelifemove.com or 021 025 15576, or write to goRide Limited, 56 Stanley Crescent, Nelson 7010, New Zealand.