LiveLife Move is based in Nelson New Zealand and dispatches to New Zealand and Australia. LiveLife Move has tried to keep things simple and make purchasing from us an easy decision. Where you live will determine our delivery & return processes.

Buy as many items as you like. Only pay the one rate for your country.

Delayed Shipping/Delivery

LiveLife Move has a small number of delayed shipping products. It is clearly communicated on the product if any delays will occur. Because we manufacuture in NZ we have some flexibility in our production. Delayed shipping products are partly constructed and your order will complete this process, this explains the short delay in getting them to you. If you have any special time pressures please get in contact hello@livelifemove.com or phone 021 025 15576.

Returns

We have a returns process that suppports you to get the right size and feel amazing in your purchase

Delivery Details

Delivery Information

If you have any specific delivery instructions please let us know in the notes on the checkout page which can be found under the ‘Ship to a different address’ column.

You are responsible for ensuring all information provided for delivery is accurate and complete (including any business name if shipping to a work address) so that Move with You can efficiently and accurately fulfil the order.  We do not take responsibility for any orders that you do not receive due to incorrect delivery information provided by you.

Time of delivery

We all like our parcels to arrive quickly! You have purchased it, now you want it! At LiveLife Move we understand. Where possible we will have your items on the way to you at the latest the day following your order. With the exception of all weekend orders which will be couriered on the next working day (Monday).  Time for delivery will depend on your country. Please see delivery to your country for more specific delivery times.

Tracking your order

All our shipping goes by a tracked service. You can track your order using the tracking number emailed to you or if you have any concerns then please get in touch and we can help track your order.

Damage to purchased item

Damage or loss in transit is rare however if it happens can you please keep the item and the packaging and contact us to let us know the problem at. Also, if your goods have not arrived within the stated timeframe, we want to know about it.

Out of Stock

LiveLife Move works hard to keep our site’s product availability updated however in some very rare instances another customer may have selected to purchase the same item as you at the same time, or our website is not representing our stock levels accurately. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Rest of the World – Custom Charges

Items shipped to the rest of the world may be subjected to international custom and import fees (ie. tax, duties and clearing fees). LiveLifeMove takes no responsibility for these charges. Please check with your local governmental office for further information relating to charges in your location. Custom clearance procedures can cause some delays to original delivery time frames.

If your purchase is returned to LiveLife Move due to failure to collect your parcel, unpaid fees/charges or due to incorrect address information, this will result in a International Refund Fee being charge. Your refund amount will be less $50NZD to cover for the processing and international shipping costs of this type of return.

Please be aware that if you refuse your parcel at customs, due to incurred fees, your order may be held and destroyed by customs and you will not be refunded by LiveLife Move.